By completing the registration process for the MEDNETPATIENT.SWISS health dossier, the user accepts these GTC and at the same time submits an offer to the service provider to conclude the contract for MEDNETPATIENT.SWISS. With the activation of the user, the service provider accepts this offer and a contract is concluded between the user and the service provider including these GTC. In addition to the free use (basic offer), the user can choose paid services (with possibly supplementary general terms and conditions) at the same time and possibly at a later point in time. The User will be informed by e-mail of the acceptance of the contract by the Service provider.
The MEDNETPATIENT.SWISS basic offer can be terminated by the user at any time without giving reasons and without notice. The user can do this either in his account settings or in writing. With the execution or arrival of the termination, the present contract ends and its data stored in MEDNETPATIENT.SWISS will be irrevocably deleted.
Services of the service provider which are subject to a charge shall run for the agreed term in each case. If the relevant service package is not terminated by the user or the service provider, it will be extended by the same period. The user and the service provider can terminate the relevant service package with a notice period of 3 months to the end of the agreed term or to the end of an extension period. The user can also terminate the contract in his account settings ("My Account"). The termination of any chargeable services does not terminate the contract; it then continues with the basic offer.
In the event of termination of a chargeable service, this shall remain available to the user until the end of the chargeable subscription term or the expiration of the extension period, subject to the non-cancellation of the basic offer. Thereafter, certain functionalities will no longer be available to the subscriber.
If the user cancels his MEDNETPATIENT.SWISS basic offer even though he still subscribes to paid services or if he cancels this at the same time as the basic offer, the contract will be terminated and his complete MEDNETPATIENT.SWISS health dossier deleted. The user waives any remaining period of use of the chargeable services paid for in advance. A refund of already paid fees is excluded. However, fees due prior to termination of the contract remain owed by the user.
The service provider may terminate the contractual relationship for good cause if the continuation of the contractual relationship until the expiry of the statutory period of notice is unreasonable for the service provider. Important reasons include in particular:
- Non-compliance with legal regulations by the user
- Violation by the user of contractual obligations (e.g. false identity information, misuse, payment arrears, etc.)
- the user causes relevant damage to one or more other users
If there is an important reason, the service provider may, without prejudice to a possible termination, also issue a warning or block or restrict the User's access to the services of the service provider. In the event of termination for good cause by the service provider, the User shall not be entitled to a refund of fees already paid in advance.
If a user has only one MEDNETPATIENT.SWISS basic offer, and if three years have elapsed since the last logged access of the user or a third party authorized by him, the MEDNETPATIENT.SWISS health file of the user is deleted and the present contract is automatically terminated, unless the user or a third party authorized by him accesses the MEDNETPATIENT.SWISS file of the user within six weeks from the announcement of the deletion. The user will be notified of this by e-mail and/or SMS at the end of the 3-year period.